SHIPPING & RETURNS POLICY
Shipping Information
At PRUNOX™, we are committed to delivering your order as quickly and safely as possible.
Processing Time
• Orders are processed within 1–3 business days.
• Processing times may be longer during holidays, promotions, or periods of high order volume.
Delivery Time
United States Orders
• Estimated delivery: 7–15 business days after processing.
• FREE Standard Shipping on all U.S. orders.
International Orders
• Estimated delivery: 10–25 business days after processing.
• Delivery times may vary due to customs clearance or local postal services.
Priority Shipping
Customers may choose Priority Shipping during checkout.
Priority Shipping includes:
• Faster order processing.
• Priority dispatch before standard orders whenever possible.
• Faster handling by our fulfillment team.
Please note that Priority Shipping speeds up order processing only. Delivery times may still vary depending on the shipping carrier.
RETURNS & REFUNDS POLICY
We stand behind the quality of every PRUNOX™ product. If your order arrives damaged or defective, we're here to help.
Eligible Returns
We offer replacements or refunds for:
• Items that arrive damaged.
• Items that are defective or non-functional.
Reporting an Issue
Please contact us within 7 days of delivery and include:
• Your order number.
• A description of the issue.
• Clear photos or videos showing the damage or defect.
Non-Returnable Items
Returns or refunds are not available for:
• Damage caused by misuse or improper handling.
• Products that have been modified or repaired.
• Normal wear and tear.
• Orders placed incorrectly by the customer.
• Shipping delays caused by the carrier.
Refund Approval
Once your claim has been reviewed and approved, a refund or replacement will be issued.
Refunds are returned to the original payment method. Processing times may vary depending on your payment provider.
Order Cancellations
Orders may be canceled before processing begins.
Once your order has been processed and a tracking number has been issued, cancellations are no longer possible.
If you need to change your order, please contact us as soon as possible.